FAQ

How can I get in contact with Her Essentials Australia?
If you’d like to reach out to our support team, simply visit the “Contact Us” page located in our website header. One of our friendly team members will assist you within 24–48 hours.

Where are your products located and shipped from?
All of our products are stocked and shipped from within Australia. Depending on stock levels and demand, our items are housed in warehouses across Victoria and New South Wales.

What types of payment do you accept?
We accept all major forms of payment, including credit cards, PayPal, and Buy Now Pay Later options listed on our website for your convenience.

Is delivery free?
Yes! All orders within Australia come with Fast & Free Delivery Australia-wide.

What if my order is delayed?
Occasionally, delays may occur. If you’re wondering where your order is, please check our ‘Shipping Information’ page for more details. You can also refer to your Shipping Confirmation email—sometimes it may end up in your spam/junk folder. If you still can’t track your order, feel free to contact us via our “Contact Us” page.

What currency is used on your website?
All prices displayed on our website are in AUD (Australian Dollars).